What is happening?
As part of a system update, we are migrating to a new API version to ensure your email and calendar services continue without disruption. This process is simple, and your functionality will remain the same. You just need to disconnect and reconnect your account to authenticate with the new API version.
What is required of me?
Important: The email provider admin should be the first to complete the re-authentication process. This ensures that the application is approved for the entire organization. If a non-admin user disconnects and reconnects before the admin has approved the app, they will need to request approval, which could result in a temporary service interruption until the admin completes the approval.
Re-authentication steps:
Hover over your profile in the bottom-left corner and select ‘Email Settings’
Select ‘Disconnect’
Select ‘Connect’ and enter your email credentials
How do I know if I've completed this successfully?
Your email page will show a v3 icon here.
What will happen if I do not reconnect my email?
After December 31, 2024, you will automatically be moved to the upgraded version of the integration, but you will need to reconnect to keep using your email and calendar services. Until the integration is reconnected, automations will send from AgencyZoom’s email service provider (e.g. John Doe notifications@agencyzoom.com). These communication replies will not be recorded in your activity history.
Does my whole team need to do this?
Yes, everyone actively using their email and/or calendar in AgencyZoom will need to reconnect.
Should I reconnect my service inboxes?
Yes, please reconnect your service inbox after re-authorizing your personal email.
Microsoft user needing admin approval?
Email admin re-authentication (Recommended):
As mentioned above, the email provider admin should be the first to complete the re-authentication process to ensure the application is approved for the rest of the organization.
Microsoft Admin or IT: navigate to the Microsoft Entra Admin Center
Select 'Applications'
Select 'Enterprise Applications'
Select 'Consent & Permissions'
Select 'Allow user content for apps'
Select 'Admin consent settings' and configure like the image below
Please see the steps here for more information.