Integrating with your Google Business Account is super fast and easy!
**Must be an be an Account Admin to integrate**
Lets get started:
Click on Google Reviews, located on the left side of your Dashboard
Select Setup your Account and Connect my Google Reviews
Log in with the Gmail Account associated with your Google Business Account
Click Next 2 times, then select See my Google dashboard
BAM! All set! You can now see your Google Reviews touchpoint for the New
Customer Onboarding feature
***The "Pending" section referred to in the video is now called "Survey Results" ***
Please note, in order for a new customer to leave a google review and post to your page, they must have a gmail account. If they do not have an account, when they click on the star rating from the email, a window will pop up prompting them to either login to their account or create one in order to post.
If the new customer has a google account and is already logged in, when they click the star rating, a window will pop up prompting them to submit their rating and review.
AgencyZoom cannot control if new customers do not fully submit their rating or do not have a google account.
These are just troubleshooting tips to keep in mind.