One downside to texting using Twilio is that you have to purchase a new number. What if your client attempts to call you back at that number, then what?
This is where call forwarding comes in. Let's say that you've purchased phone number 614-555-5555 from Twilio so that you can start texting your clients from AgencyZoom. In your Twilio integration settings, you can set any call attempt to that 614-555-5555 number to be forward to your office number.
In this quick video, we show you exactly how to do this.
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