Having your business listed on Google created visibility and online traffic to your business. Positive Google reviews take this a step further by building credibility for your business. See the following sections to see how AgencyZoom can help with this:
Content
Setting up Google Account
Setting up Google Account
If you don't already have a Google Business Page for your agency, you'll need to set one up. Use Google's Step-by-Step Guide to get your Google page setup. You may need to go through a verification process as simple as a call or text, or they'll need to send you a postcard to verify your business.
Connecting in AgencyZoom
Connecting in AgencyZoom
Once your Google Business page is set up (or you already have one), you can connect it to AgencyZoom. To do so, you will need to be an admin in AgencyZoom and have the login for the Google account associated with your Business page.
Step 1) Click on the "Google Reviews" icon on the left navigation panel
Step 2) Click "Set up your account"
Step 3) Click "Connect my Google Reviews"
Step 4) Go through the setup wizard (entering your credentials)
Step 5) Confirm the location and click "Next"
Step 6) Confirm your settings and click "Next"
Step 7) The next page provides details on how the integration works
Step 8) Click "See my Google Review Dashboard"
Have Multiple Locations?
If you have multiple locations, please note you can sync them into AgencyZoom, but you must have a matching location in AgencyZoom to sync it to. For example, if you have a location in Google for Denver and Columbus, you must have two locations added in AgencyZoom to sync both.
Google Review Settings
Google Review Settings
Take a quick walkthrough the Google Review Settings in the video below:
How It Works
How It Works
The following is a sample Google review email that we send on your behalf to your customers.
When you setup your Google Review integration, you'll specify the minimum star count someone has to click on to be routed directly to your Google Page. If you set it to 5 stars, they need to click on 5 stars to be routed to your Google Review page. If they click anything lower, they'll be routed to your own internal review site, where they can provide additional feedback about their experience. Those customers are displayed under the "At Risk" tab in the Google Review dashboard in AgencyZoom.
One thing that's important to know, the customer must be signed into leave a Google Review. If they're not signed in, they'll be prompted to either login to their account or create one in order to post. If the new customer has a google account and is already logged in, when they click the star rating, a window will pop up prompting them to submit their rating and review.
Ultimately, the customer needs to be signed and post the review. AgencyZoom cannot post a review on their behalf or prevent them from leaving a bad review. Our system is designed to give you a higher chance of getting great reviews. Otherwise, you get to sit back and watch the good reviews come in!
Still have questions? We're here to help! You can start a live chat with our Support Team by clicking the icon in the lower right corner of the screen. Support is available between 9am and 5pm ET, Monday - Friday. (Messages sent outside of those hours will be answered ASAP on the following business day.)