In this week's session, we are breaking down everything about the Google Review feature in AgencyZoom. This is an awesome feature that can help you increase your Google My Business reviews through automation!
How it Works
Features of the Google Dashboard
Google Review Settings
A few things to remember:
-The Google Review email we send on your behalf, asking for referrals can't be edited
-You can change the day the email goes out to new customers
-You are able to resend the email if a client didn't respond using the blue arrow next to the customer's information in the "Survey Results" section of your dashboard
Please note, in order for a new customer to leave a google review and post to your page, they must have a gmail account. If they do not have an account, when they click on the star rating from the email, a window will pop up prompting them to either login to their account or create one in order to post.
If the new customer has a google account and is already logged in, when they click the star rating, a window will pop up prompting them to submit their rating and review.
AgencyZoom cannot control if new customers do not fully submit their rating or do not have a google account.
These are just troubleshooting tips to keep in mind.