If you want to prevent emails from a specific email address from creating activity on a lead or customer account, you can add that address to the Email Activity Exclusions list.
Steps to Exclude an Email Address
In AgencyZoom, click My Agency (the gear icon) in the bottom-left corner.
2. Select Email Activity Exclusions.
3. Add the email address you want to exclude from creating email activity.
Once the email address has been added, emails sent to or received from that address will no longer create activity entries on the associated lead or customer record.
Note: Excluding an email address from activity tracking does not prevent that contact from receiving automations. It only stops email activity from appearing in the lead or customer activity timeline.