With full omni channel integration options (email, texting, calling), you can now track all activities made by your producers from one simple report.
The activity report allows you track calls made, texts sent, emails sent and tasks completed. All really powerful metrics that give you good insight on what your agents are doing each day.
There's no need to manually log any of these activities. All you need to do is make sure that you have your email integration setup, texting active, and click to call active.
Here's a quick overview of the activity reports
Still have questions?
We're here to help! You can start a live chat with our Support Team by clicking the icon in the lower right corner of the screen. Support is available between 9am and 5pm EST, Monday - Friday. (Messages sent outside of those hours will be answered ASAP on the following business day.)