Add an Automated Touchpoint:

Step 1) Go to "Lifecycle Automation" on the left navigation panel (rocket icon)

Step 2) Decide where you want to add an automated touchpoint: New, Contact, Quoted, Smart-Cycle or Sold

Step 3) Click the blue "Add Automated Step"

Step 4) On the pop up window, decide what type of automation you want to create:

  • Automated Email or Text: sent directly to the lead or customer
  • Tasks (To-Do, Call, Email) : creates a task for an assigned user
  • Reminder: creates a reminder task for an assigned user

* Tasks appear in the assigned users "Todays Tasks" section on the navigation panel

Step 5) Complete the fields to determine when this touchpoint gets triggered, applies to which lead sources, template (if applicable), etc.

Step 6) Click "Save"

Turn Automated Touchpoints ON/OFF

To turn automation on and off, simply click on the toggle on the right-side of the touchpoint.

  • Blue = ON
  • Grey = OFF

Still have questions? We're here to help! You can start a live chat with our Support Team by clicking the icon in the lower right corner of the screen. Support is available between 9am and 5pm EST, Monday - Friday. (Messages sent outside of those hours will be answered ASAP on the following business day.)

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