3/6/25 Release
Select multiple files when attaching
Security updates when updating password
Include tags on the Service Request export
3/20/25 Release
Quote Summary reporting
Exclude Carriers in the Renewal Pipeline settings
Batch update policy type
Display primary contact name in lead and customer list
Account-level producer email signature
Hawksoft secondary email
Multi-select files when attaching
Instead of selecting each file individually, select the boxes to attach multiple documents simultaneously.
Security updates when updating password
When changing your password used for signing into AgencyZoom, this will require you to log in again afterwards. This includes:
Resetting the password in My Profile
Changing the password in My Profile
Resetting the password at the Login page
Note: If you change the password for a user used to generate a token through the AgencyZoom API, you will need to generate a new token.
Include tags on the Service Request export
When exporting the service requests, the service tags will also be included for better organization and insights.
Quote Summary Reporting
Effective Date and Potential Revenue fields have been added to quotes.
The Effective Date on the quote will store when the policy will become effective once bound, providing a key time element for forecasting potential premium or revenue coming into your agency. If an opportunity is converted to a quote, the opportunity's Expiration Date will be pre-populated as the quote's Effective Date.
The Potential Revenue field on the quote will store the expected revenue of the quote. Like the existing Revenue field on policies, this field automatically calculates based on the Carrier, Policy Type, and Premium inputted for the Quote. This percentage of the premium is defined in the Revenue Tracking Setup.
Note: Like the revenue field on policies, the Potential Revenue field visibility is determined by the system settings (Under 'Other'- "Revenue visible to all employees")
Quote Summary Reports
Three new Quote Summary Reports are available, giving you a comprehensive breakdown of your quoting activity and helping you forecast potential agency revenue. These reports are separated by the 3 main categories:
Quotes by Producer
See which producers have the most potential business in their funnel
Quotes by Carrier
A breakdown of open quotes with specific carriers, giving you peace of mind that your team is trending towards any carrier targets
Quotes by Policy Type
The distribution across policy lines for the open quotes
Each report contains the following filters:
Pipeline
Lead Source
Lead type (Personal/Commercial)
Created Date
Effective Date
Exclude Carriers in the Renewal Pipeline settings
Perhaps your renewal process or the renewal timeline differs from carrier to carrier, use the new Exclude Carriers field in the renewal pipeline settings to ensure that only the renewal requests with the desired carriers are created in the pipeline.
Batch update policy type
You can now batch update policy types within the policy list, no longer needing to delete and reassign if the existing policy type is still in use.
Display primary contact name in lead and customer list
You can now choose to display the contact name (contact first name, contact last name) as columns in the lead and customer lists. Who you've been working with may register more than the business name.
Account-level producer email signature
The account-level producer email signature can now be used as a placeholder in email templates.
Hawksoft secondary email
The secondary email will now be pulled through from Hawksoft into AgencyZoom.
Still have questions? We're here to help! You can start a live chat with our Support Team by clicking the icon in the lower right corner of the screen. Support is available between 9am and 5pm ET, Monday - Friday. (Messages sent outside of those hours will be answered ASAP on the following business day.)